Return Policy
Return deadline
Returns and exchanges are limited to unused and unopened items within 8 days after the item arrives. Please note that we cannot accept returns or exchanges if more than 9 days have passed since the item arrived.
In case of defective or misdelivered items, we will return or exchange them at our shipping cost.
Please send the "Reason for Return" to info@merrylandshop.com within 48 hours after the item arrives.
In addition, please return the returned product within 48 hours after receiving the confirmation email from us to accept the return. In that case, please arrange the shipping by the delivery method that keeps the record. We apologize for the inconvenience, but please be sure to notify us by e-mail that the shipment has been completed after the returned product has been shipped.
When the returned product is received, we will send you a confirmation email within 48 hours on normal business days.
Please note that we will not be able to refund if the item is shipped by a method that does not leave a delivery record or if the delivery record is lost and the item does not arrive at our company.
We would appreciate it if you could let us know as specifically as possible about defective parts and product differences.
Return shipping fee
Return or exchange due to customer's convenience will be borne by the customer for both shipping (round trip) and handling fee.
In case of defective or misdelivered products, we will handle them at our expense.
* If the total purchase price is less than 5500 yen, which is eligible for "free shipping" after deducting the returned product price, the "free shipping" price will be charged. Will be deducted from the refund amount. Thank you for your understanding in advance.
About defective products
If the product is defective (damaged, scratched, soiled), we will check if there is a replacement and if there is a problem with the replacement after contacting us. As soon as the customer returns it, we will check the defective part and send a replacement.